Hong Kong is revamping its taxi services with the launch of five new fleets, boasting upgraded vehicles, advanced technology, and a focus on improved customer experience. Officiating the launch ceremony today, Secretary for Transport and Logistics Lam Sai-hung stated that the first fleet will be operational by the end of March, with the remaining four rolling out services by July. The combined fleet will comprise 3,500 taxis, representing over one-sixth of the current taxi population, and is expected to encourage other taxi owners and drivers to adopt similar standards.
Lam also announced plans to amend regulations, requiring taxi drivers to offer at least two electronic payment options. This legislative amendment is expected in the second quarter of this year, with the government aiming to submit it to the Legislative Council within the current session.
Of the 3,500 taxis, 1,500 (40%) will be brand new, and the fleets will feature a mix of vehicle types, including 1,900 electric taxis, wheelchair-accessible taxis, and hybrid vehicles, catering to a wider range of passenger needs. Beyond the hardware upgrades, all taxis within these fleets will be equipped with GPS tracking, in-vehicle recording systems, and driver monitoring systems to enhance passenger safety and comfort. Multiple electronic payment options will also be available in every taxi.
The five selected operators include three urban fleets and two mixed fleets: Big Boss Taxi Company Limited, CMG Fleet Management Limited, SynCab Development (International) Co. Limited, Starry Group Taxi Services Limited, and Tai Wo Management Limited.
Tai Wo's "JOIE" fleet aims to be the first to launch, targeting the end of March, with a fleet size of 800 vehicles. This includes 400 premium taxis, 100 wheelchair-accessible taxis, and 300 hybrid taxis. Initially, approximately 480 taxis are expected to be in service. Managing Director Ng Hoi-shan emphasized that all JOIE drivers must undergo rigorous interviews and driving tests, assessed by experienced instructors. Successful candidates will receive further professional training encompassing driving skills, service standards, and psychological resilience.
To ensure safety and service quality, JOIE will implement a "Smart Digital Monitoring System" to remotely monitor driver behavior. Passengers can also rate drivers through a mobile app. Driver performance will be evaluated based on both systems, with underperforming drivers requiring retraining. Continued poor performance could lead to termination, while consistent good performance will be rewarded. This comprehensive approach aims to elevate the overall standard of taxi services in Hong Kong.